frequently asked questions
How long does it take for home delivery?
Our delivery time is typically between 2–8 business days, depending on your location.
What courier do you use for deliveries?
We partner with trusted local courier services to ensure safe and timely delivery.
I haven’t received a dispatch email/email confirmation?
Please check your spam or promotions folder. If it's still missing, feel free to contact our support team — we’re here to help.
Can I collect from a local store?
We no longer operate physical stores. Elvaré is now exclusively available online for your convenience.
Do you deliver on Weekend?
At the moment, deliveries are made only on business days. Weekend deliveries are not available.
Why can't I get a refund?
Instead of refunds, we offer personalized solutions: either a discount on your next order or a replacement product. Your satisfaction is our priority.
